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Serious violations of terms or conditions can be ground for immediate account deactivation WITHOUT REFUND! Please look over our terms before signing up for one of our hosting accounts. HostCaters.com provides web hosting to many clients, and we have a responsibility to protect each client and to provide the best services available. These guidelines were designed to ensure these obligations are met.

When in doubt, email and ask!

Terms of Service - Acceptable Users Policy
NO DEDICATED MP3 SITES (If you retain the copyright a few MP3's are acceptable..please email us!)

All services provided by HostCaters.com may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any United States Federal, State or City, or any International laws is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statute. The subscriber agrees to indemnify and hold harmless HostCaters.Com from any claims resulting from the use of the service which damages the subscriber or any other party.

Commercial Advertising - Email:
Spamming, or the sending of unsolicited email, from a HostCaters server or using an email address or domain that is maintained on a HostCaters.com machine as reference is STRICTLY PROHIBITED, and subject to suspension with NO refunds! Any site selling OR promoting spam, bulk email services, scripts, or software (.zip, .exe programs, etc.) used for this purpose is NOT allowed. HostCaters will be the sole arbiter as to what constitutes a violation of this provision. We do NOT tolerate spammers.

Pornography and sex-related merchandising is prohibited on all HostCaters.com servers. This includes equally sites that LINK to such content.
Examples of UNacceptable content or links:
Pirated software
Hacker programs or archives
Warez sites
We currently do not allow IRC, Egg Drops, BNC, or IRC bots to be operated on our servers or network. Files with references to IRC or any likeness thereof are prohibited.
Proxies - We do not allow proxy servers of any kind, whether for personal or business use. Files with references to any proxy or likeness thereof are prohibited.
PortScanning - We do not allow any kind of portscanning to be done on or from our servers or network.
ILLEGAL MP3's OR linking to

We accept all major credit cards and Paypal for hosting orders, services. We will accept U.S. money orders,checks. If you choose to pay by money order or check you MUST sign up on a 12 MONTH CONTRACT! Accounts cannot be setup UNTIL we receive payment!

We offer a full 30 day money back guarantee. If for any reason you are not fully satisfied with your account, then notify us promptly you wish to cancel within the 30 day time frame and we will happily issue a full credit back to your charge card. Please note: Domain registration is NON-REFUNDABLE. This would only apply if we registered your new domain name for you. Full refunds will be issued for your hosting fees. Cancelling account after your 30 days: No strict rules apply...all fees paid for service up to the notice of cancellation are non-refundable. We will pro-rate refunds based on how many months are left on your contract. Please send us a courtesy letting us know you are cancelling your account, at least 5 days prior to your bill date.
All hosting fees are DUE and payable on your initial signup date, and there after. Depending on your contract your credit card will be billed as a recurring transaction (a receipt will follow) either in 1-3-6 or 12 mo. increments.

Non Payment - Late Payment:
If you have special needs or circumstances regarding your bill PLEASE contact us before you reach a "past due" or "late" status. We will try to work with you! Accounts NOT paid will receive notice they have an outstanding balance. If you do not attempt to respond to our notice then your account MAY be suspended. You will need to pay your past due hosting fees, plus a $20.00 reactivation fee.
7 - 10 days late: Account Suspended (Incurs $20 reactivation fee)
30 days late: Account Deleted/removed from server

Server Abuse - System Resources
Any attempt to undermine or cause harm to a server, or customer, of HostCaters.com is strictly prohibited.
Excessive CPU - System Resources - CGI scripts, programs cannot exceed 15% system resources. We will contact you with a warning IF POSSIBLE.

Refusal of Service:
We reserve the right to refuse, cancel, or suspend service at our sole discretion.

HostCaters.com reserves the right to transfer any sub-domain of domains it its possession to an alternative domain. All Sub-Networks, distributive hosting sites and dedicated servers of HostCaters.com must adhere to the above policies.

No information is provided to any outside party for any reason. Clients volunteer their own info, opinions about our services.

By submitting your order to HostCaters.com, you signify your agreement to these Terms of Service. If you do not agree to these Terms, then please don't submit an order! Violations of these Acceptable Uses Policies and Terms of Service should be referred to.

All complaints will be investigated promptly.
Serious violations of terms or conditions can be ground for immediate account deactivation without refund!


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