PAYMENTS - POLICY and PROCEDURE:
We accept all major credit cards and Paypal for hosting orders,
services. We will accept U.S. money orders,checks. If you choose
to pay by money order or check you MUST sign up on a 12 MONTH
CONTRACT! Accounts cannot be setup UNTIL we receive payment!
We offer a full 30 day money back guarantee. If for any reason
you are not fully satisfied with your account, then notify
us promptly you wish to cancel within the 30 day time frame
and we will happily issue a full credit back to your charge
card. Please note: Domain registration is NON-REFUNDABLE.
This would only apply if we registered your new domain name
for you. Full refunds will be issued for your hosting fees.
Cancelling account after your 30 days: No strict rules apply...all
fees paid for service up to the notice of cancellation are
non-refundable. We will pro-rate refunds based on how many
months are left on your contract. Please send us a courtesy
letting us know you are cancelling your account, at least
5 days prior to your bill date.
All hosting fees are DUE and payable on your initial signup
date, and there after. Depending on your contract your credit
card will be billed as a recurring transaction (a receipt
will follow) either in 1-3-6 or 12 mo. increments.
Non Payment - Late Payment:
If you have special needs or circumstances regarding your
bill PLEASE contact us before you reach a "past due"
or "late" status. We will try to work with you!
Accounts NOT paid will receive notice they have an outstanding
balance. If you do not attempt to respond to our notice then
your account MAY be suspended. You will need to pay your past
due hosting fees, plus a $20.00 reactivation fee.
7 - 10 days late: Account Suspended (Incurs $20 reactivation
30 days late: Account Deleted/removed from server
Server Abuse - System Resources
Any attempt to undermine or cause harm to a server, or customer,
of HostCaters.com is strictly prohibited.
Excessive CPU - System Resources - CGI scripts, programs cannot
exceed 15% system resources. We will contact you with a warning
Refusal of Service:
We reserve the right to refuse, cancel, or suspend service
at our sole discretion.
HostCaters.com reserves the right to transfer any sub-domain
of domains it its possession to an alternative domain. All
Sub-Networks, distributive hosting sites and dedicated servers
of HostCaters.com must adhere to the above policies.
No information is provided to any outside party for any reason.
Clients volunteer their own info, opinions about our services.
By submitting your order to HostCaters.com,
you signify your agreement to these Terms of Service. If
you do not agree to these Terms, then please don't submit
an order! Violations of these Acceptable Uses Policies
and Terms of Service should be referred to.
All complaints will be investigated promptly.
of terms or conditions can be ground for immediate account
deactivation without refund!